PT Tower Bersama Group - Recruitment Call Center Outsource

Tower Bersama Group is a group of companies providing telecommunication infrastructure services to Indonesian wireless carriers, the Group develops and operates telecommunication supporting infrastructure including tower and in-building systems across Indonesia. Our rapid growth requires the involvement of new team members with the motivation, skill and experience to achieve the company’s objectives, We are currently recruiting for:

Call Center - Outsource
Jakarta
Responsibilities:

• Handling complaints or trouble that coming through a hotline number, email, mailing lists, etc. Then submit it to the relevant section (PIC field, project, or maintenance) to be solve.
• Continuously monitoring and ensuring the complaints are handled quickly and accurately
• Keep records of any complaints through the hotline service.
• Making ​​summary reports every month, so the report can present data that show the level of service readiness.

Requirements:

• Male/Female, minimum senior high school education, preferably D3
• Experienced at least 1 year as call center or customer service staff
• Willing to work with the method of shifting
• Speed ​​in the handling of any complaints received, or in other words a quick response.
• Meticulous in making a complaint in the data inputting system and other administrative work
• On time, pay attention to the criteria and complaints handling maximum time limit
• Understanding in the field of telecommunications and around the site, as well as problems or equipment installed on site
• Have the ability to establish good relationships (customer relations)
• Employment status is under the outsourcing company

For further detail information about job responsibilities and to apply online in each positions above, please refer official source from Jobstreet on following link below. Only short-listed candidates will be invited by email/phone for interview.
Official Source