Customer Relations Officer
Responsibilities:
- To handle overseas customers.
- To develop strong customer relationships and manages assigned accounts; responds to customer requests for additional service to result in continued revenue generation and high levels of customer satisfaction.
- To maintain effective communication with customers, sales & marketing team members; maintains an understanding of customer requirements and ensures prompt issue resolution striving for maximum customer satisfaction.
- To be a liaison amongst customer, team members and management so to provide a unique viewpoint from which the company can benefit when setting up customer focused systems.
- To support for the program or activity that can improve the image of the company.
- To organize and to attend meetings and events with customers.
- To manage sensitive case, alert if there is potential crisis.
- To compile comprehensive report of the assigned accounts.
Requirements:
- Female, age 25-35 years old.
- Expat or local.
- Native English speaker or perfectly fluent (conversation & composition) as per first language level requirement.
- Excellent communication skills and intrapersonal skills.
- Knowledge and interest in fashion trend.
- Dynamic and pro-active and able to work independently with minimum supervision.
- Excellent Time Management & Negotiation skills.
- Proficiency with MS Office and internet/email applications.
- Willingness to travel locally and internationally.
- Relevant education/professional background (Public Relations, Marketing) is an advantage.
- Experience in dealing with people from multi-cultural background is an advantage.
Only qualified candidate match with the above mentioned qualifications will be notified for further selection.
The selected candidate will be sponsored and funded by the company to apply for the appropriate work permits.
Official Source